Frequently asked questions

We process all orders from Monday to Friday. Estimated delivery times are as follows: - 3 to 7 working days for West and East Malaysia Disclaimer: Shipping times may vary based on our courier service. If you have not received your order 3 to 5 working days after you received your tracking number from the confirmation email. please contact our customer service team for further assistance.

We use Ninja Van for domestic shipping service

No. All Online Purchases will be processed and shipped directly to you. In-Store products are only available for walk-in customers.

Tracking number will be updated via email once your order has been confirmed.

Dear customer, please transfer you final amount shown at your checkout which includes shipping or delivery costs to our account Bank Maybank 5dn. Bhd. Account Number 166779321026 Account Name: ELEGANZA SCARF Once you've done your transaction, da send us your Invoice, name and phone number to our Email: eleganzascarf@gmail.com or Whatsapp: 019-4847728 We will ship your arder once your order have been made. Other payment methods: - Credit / Debit Cards