Sulam Shawl

•Once parcel has reached us, it will take us 1-4 working days to process your return request. 

•If anything is damaged or missing from your return, you may not receive your refund.

•All returns and exchanges will be refunded via your original payment method or banking transfer.

•Refunds can take up to 14 days to show in your account, depending on your payment provider.

We offer domestic and international delivery services. Our delivery is a next-day delivery service that delivers on Monday – Friday, excluding local public holidays. Elanganza Scarf is closed during weekends. Kindly be informed that orders on Friday will be processed on the next working day. ​ All orders will be processed within 3-7 working days. The tracking number will be emailed once we have shipped out your order.